Legal

Terms of Service

These terms govern all access to and use of Workclave — the website, product dashboard, APIs, and mobile applications.

Effective: March 12, 2026•Questions? help@mecverse.com•Privacy Policy•DPDP Compliance

1. Agreement scope

  • These Terms of Service govern your access to and use of Workclave, including the marketing website, product dashboard, sandbox demo, mobile applications, APIs, and related support services.
  • By accessing or using any part of Workclave, you agree to these terms on behalf of yourself or the organisation you represent. If you do not agree, do not use the service.
  • Where a separate Order Form or Master Services Agreement exists between Workclave and your organisation, those documents govern in the event of a conflict with these terms.

2. Eligibility and authority

  • You must be at least 18 years old and legally capable of entering into a binding contract in your jurisdiction.
  • If you are creating an account on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.
  • You are responsible for ensuring all users in your workspace comply with these terms and with applicable law.

3. Accounts and security

  • You must provide accurate, current, and complete account information during registration and keep it up to date.
  • You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
  • You must notify us immediately at help@mecverse.com if you become aware of any unauthorised access to or use of your account.
  • We reserve the right to suspend accounts where we reasonably believe credentials have been compromised, pending verification.

4. Acceptable use

  • You may use Workclave only for lawful purposes and in accordance with these terms.
  • You may not attempt to gain unauthorised access to any part of the service, other accounts, or the infrastructure supporting the service.
  • You may not reverse engineer, decompile, disassemble, or extract source code from restricted components of the service.
  • You may not use the service to transmit malware, conduct denial-of-service attacks, scrape data at scale without authorisation, or interfere with service availability for other users.
  • You may not use the service to collect, store, or process data in a way that violates applicable law, including privacy law, labour law, or data protection regulations.
  • Violation of acceptable use may result in immediate suspension or termination without notice.

5. Subscriptions, billing, and taxes

  • Paid plans are billed per active seat per month (or per the billing cycle specified in your order), with pricing shown at checkout or in an executed Order Form.
  • Unless you cancel before the end of your current billing period, subscriptions renew automatically at the then-current rate.
  • By providing payment details, you authorise us to charge your payment method on a recurring basis for your selected plan until you cancel.
  • You are responsible for all applicable taxes, duties, levies, or government charges associated with your subscription. Where required, we will collect GST or other applicable taxes.
  • If payment fails, we may retry the charge and may restrict access to paid features until payment is resolved.

6. Free tier, trials, and promotions

  • Workclave offers a free tier with limited users and features. Free tier usage is subject to these terms.
  • Trial periods and promotional credits are provided at our discretion and may be limited in time, features, or eligibility. We reserve the right to modify or end trials at any time.
  • Converting from a trial or free tier to a paid plan requires explicit confirmation from an authorised account administrator.

7. Cancellation and refunds

  • You can cancel your subscription at any time from the account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.
  • We do not offer prorated refunds for unused time within a billing period unless required by applicable law or explicitly stated in an Order Form.
  • If you believe you have been charged in error, contact help@mecverse.com within 30 days of the charge.

8. Intellectual property

  • Workclave and all related software, source code, algorithms, designs, trademarks, trade names, and documentation are owned by us or our licensors and are protected by applicable intellectual property laws.
  • We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the service during your subscription term, solely for your internal business purposes and in accordance with these terms.
  • No ownership rights in Workclave's intellectual property are transferred to you. Except for the limited licence above, all rights are reserved.
  • Feedback or suggestions you submit about the service may be used by us without obligation to you.

9. Customer data and licences

  • You retain full ownership of Customer Data — all data, content, and information submitted to Workclave by you or your workspace users.
  • You grant Workclave a limited, worldwide, royalty-free licence to host, store, process, transmit, and display Customer Data solely to provide, maintain, secure, support, and improve the service.
  • You represent and warrant that you have all rights, permissions, and consents necessary to submit Customer Data to Workclave and to grant the above licence.
  • We will not access Customer Data except as required to provide support you have requested, to maintain service integrity, or as required by law.

10. Confidentiality

  • Each party may receive confidential or proprietary information from the other in connection with using the service. The receiving party must protect that information with at least the same degree of care it uses for its own confidential information, and use it only for the permitted purposes under these terms.
  • Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party at the time of disclosure; (c) is independently developed without use of the confidential information; or (d) is lawfully received from a third party without restriction.
  • Confidentiality obligations survive termination of these terms for 3 years.

11. Third-party services and integrations

  • Workclave may integrate with or link to third-party services and tools. Your use of those services is subject to the third party's own terms and privacy policies.
  • We are not responsible for the availability, accuracy, security, or practices of third-party services we do not control.
  • Enabling a third-party integration is your responsibility and may result in data being shared with that third party as configured.

12. Suspension and termination

  • We may suspend or restrict access to your account immediately and without prior notice if: (a) we reasonably suspect a security incident or active abuse; (b) continued access would cause harm to other users or the service; or (c) you have not paid amounts owed.
  • We may terminate your account with 30 days' notice for any reason, or immediately for material breach of these terms.
  • You may terminate your account at any time through account settings or by contacting help@mecverse.com.
  • On termination, your access ends and your data enters the 90-day retention window for export before deletion.

13. Disclaimers

  • Workclave is provided on an 'as-is' and 'as-available' basis, except as explicitly stated in a signed Order Form or SLA.
  • To the maximum extent permitted by applicable law, we disclaim all implied warranties including merchantability, fitness for a particular purpose, title, and non-infringement.
  • We do not warrant that the service will be uninterrupted, error-free, or free of harmful components.

14. Limitation of liability

  • To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, punitive, or exemplary damages — including lost profits, revenue, data, goodwill, or business interruption — even if advised of the possibility.
  • Our total aggregate liability for all claims arising from or related to the service is limited to the amounts paid by you for Workclave in the 12 months preceding the event giving rise to the claim.
  • These limitations apply regardless of legal theory — contract, tort, statute, or otherwise — and even if a limited remedy fails of its essential purpose.
  • Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. Where applicable law prevents full enforcement, our liability is limited to the maximum extent permitted.

15. Indemnification

  • You will defend, indemnify, and hold harmless Workclave, its affiliates, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the service in violation of these terms; (b) Customer Data you submit; (c) your violation of applicable law; or (d) your infringement of any third-party rights.
  • We will notify you promptly of any claim you are obligated to indemnify and cooperate reasonably in its defence.

16. Governing law and disputes

  • These terms are governed by the laws of India, without regard to conflict-of-law principles, unless a separate Order Form specifies a different jurisdiction.
  • The parties will attempt to resolve disputes in good faith through direct negotiation before initiating formal proceedings.
  • If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

17. General provisions

  • Entire agreement: these terms, together with any applicable Order Form, constitute the entire agreement between the parties regarding the service and supersede all prior discussions.
  • Severability: if any provision is found unenforceable, the remaining provisions continue in full force.
  • Waiver: failure to enforce any provision does not constitute a waiver of the right to enforce it in the future.
  • Assignment: you may not assign or transfer these terms or any rights under them without our prior written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets.
  • Force majeure: neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, infrastructure outages, or government actions.

18. Changes to these terms

  • We may update these terms to reflect legal, security, product, or operational changes.
  • For material changes, we will provide at least 14 days' advance notice via the product dashboard or email to the workspace administrator before the new terms take effect.
  • Continued use of Workclave after the effective date of revised terms constitutes acceptance. If you do not agree, you may cancel your subscription before the effective date.

19. Contact

  • Questions about these terms: help@mecverse.com
  • Legal and procurement enquiries: hello@mecverse.com

Questions about these terms or need a custom agreement? hello@mecverse.com