FAQ aur troubleshooting
Aam messages ka troubleshooting
Workclave ke error messages ka matlab kya hai aur unhe kaise theek karein, area ke hisaab se grouped.
Sign-up aur sign-in
| Message | Matlab | Kya karein |
|---|---|---|
| Invalid email or password | Email ya password galat hai. | Dono check karke dobara try kijiye. Password yaad na ho to support se contact kijiye. |
| Email and password are required | Koi field khaali hai. | Dono fields bhariye. |
| An account with this email already exists. Try logging in. | Aap pehle hi sign up kar chuke hain. | Sign-in page par jaaiye. |
| Password must be at least 8 characters | Password bahut chhota hai. | 8 ya usse zyada characters use kijiye. |
| Please accept the Terms of Service and Privacy Policy | Checkbox tick nahi hai. | Tick karke dobara try kijiye. |
| Backend is unavailable. Start the API server and try again, or use the sandbox demo. | Workclave tak pahuncha nahi ja saka. | Apna internet connection check kijiye aur kuch minute baad dobara try kijiye. |
| rate_limited | Kam time mein bahut zyada attempts. | 15 minute wait karke dobara try kijiye. |
| account_inactive | Account delete ya disable ho gaya hai. | Apne workspace admin se poochhiye ya support se contact kijiye. |
Email verification aur Explorer mode
| Message | Matlab | Kya karein |
|---|---|---|
| This verification link is invalid or has expired. | Link 24 ghante se purana hai ya pehle hi replace ho chuka hai. | Send a new link par click kijiye. |
| Could not send a new link. Sign in and try again. | Aap signed in nahi hain. | Sign in kijiye, phir verification page dobara kholiye. |
| Personal emails (Gmail, Yahoo etc.) cannot create workspaces. | Team workspace ke liye work email chahiye. | Apna work email address daaliye. |
| Verification token is invalid or expired. Request a new verification email. | Code galat tha, 20 minute se purana tha, ya pehle try ho chuka tha. | Naya code paane ke liye phir se shuru kijiye. |
Invites aur joining
| Problem | Shayad wajah | Kya karein |
|---|---|---|
| Invite hua insaan apne hi workspace mein pahunch gaya | Unhone verify karne se pehle setup steps finish kar diye, ya personal email use kiya. | Unhe invite wale work email se sign up karke pehle verify karna hoga. Account move karwane ke liye support se contact kijiye. |
| Admin ko join request nahi dikh rahi | Request email verify hone se pehle bheji gayi thi. | Apna email verify kijiye, phir admin se invite karne ko kahiye. |
| Join request approve karne se kuch nahi hota | Us insaan ne pehle hi koi doosra workspace bana liya ya join kar liya. | Unse support se contact karne ko kahiye. |
Sessions aur approvals
| Message | Matlab | Kya karein |
|---|---|---|
| You already have a session running. Stop it first. | Ek hi session chal sakta hai. | Chal raha session stop kijiye, phir naya start kijiye. |
| That session was already stopped. | Session kisi doosre tab ya device mein khatam ho gaya. | Page refresh kijiye. |
| Couldn't start the session. Try again. | Kuch gadbad ho gayi. | Refresh karke dobara try kijiye. |
| Tell (name) what to fix, in at least 10 characters. | Send-back note bahut chhota hai. | Lamba note likhiye. |
| Rejection note must be at least 10 characters | Sessions page par rejection note bahut chhota hai. | Lamba note likhiye. |
| Approvals are available for team managers and workspace admins. | Members approve nahi kar sakte. | Apne manager ya admin se kahiye. |
Leave
| Message | Matlab | Kya karein |
|---|---|---|
| No leave types have been configured for your workspace. | Koi leave type nahi hai. | Admin unhe Settings → Leave Types mein add kare. |
| Leave balance not configured yet | Kisi leave type ka balance card nahi hai. | Admin Casual Leave ya Sick Leave jaise naamon wale leave types add kare. |
| End date must be on or after start date. | Dates galat order mein hain. | Dates theek kijiye. |
| Failed to submit leave request. Please try again. | Kuch gadbad ho gayi. | Thodi der mein dobara try kijiye. |
Teams, profile aur privacy
| Message | Matlab | Kya karein |
|---|---|---|
| Move or delete its projects first; they hold the billable history. | Team ke paas abhi bhi projects hain. | Un projects ko move ya delete kijiye, phir team delete kijiye. |
| You do not have permission to manage this team. | Sirf admins teams rename ya delete kar sakte hain. | Kisi workspace admin se kahiye. |
| Finish workspace onboarding before creating teams. | Setup poora nahi hua. | Setup steps poore kijiye. |
| Could not save profile changes right now. | Aapne aisa field badla jo sirf admins badal sakte hain, ya kuch gadbad ho gayi. | Woh change undo kijiye, ya admin se kahiye. |
| You are the only workspace admin. Add another admin before changing your role. | Workspace ko ek admin chahiye. | Apna role wahi rakhiye. |
| You are the only workspace admin. Transfer ownership or close the workspace before deleting your account. | Workspace ko ek admin chahiye. | Pehle workspace band kijiye, ya support se contact kijiye. |
Payroll
| Message | Matlab | Kya karein |
|---|---|---|
| Couldn't calculate payroll. Try again. | Aksar kisi ki bhi salary mahine ki 1 tareekh ya usse pehle se shuru nahi hoti. | Har insaan ki salary aur Effective from date check kijiye. |
| This month is already paid. | Paid run dobara calculate nahi ho sakta. | Agla mahina use kijiye. |
| That didn't work. Try again. | Approval par iska aksar matlab hai ki run aapne khud calculate kiya aur doosra admin maujood hai. | Kisi doosre admin se approve karwaiye. |
| Email isn't set up for this workspace yet. | Email bhejna configure nahi hai. | Payslip PDFs download karke share kijiye, ya support se contact kijiye. |
| Invalid IFSC format | IFSC 4 letters, 0, phir 6 digits se match nahi karta. | Cheque ya bank statement par IFSC check kijiye. |
| Your salary is not set up yet. Ask HR to assign a salary structure first. | Aapki koi salary set nahi hai. | Apne admin se kahiye. |
| You already have a request awaiting a decision. | Ek time par ek hi advance request. | Decision ka wait kijiye. |
| This payslip is not published yet. | Payroll run approve nahi hua hai. | Admin ke payroll approve karne ka wait kijiye. |
Ab bhi atke hain?
Exact message, page aur time note kar lijiye. Phir support se contact kijiye.
Screenshots English interface ke hain.
Related articles
Aksar puchhe jaane wale sawaal
Workclave ke baare mein sabse zyada puchhe jaane wale sawaalon ke chhote jawaab.
Security aur sign-in
Passwords, email verification, sign out, aur Workclave mein bani security protections.
Session theek kijiye, badliye ya hataiye
Session galat ho to kya karein, uski details kaise dekhein, aur Workclave session times par kaunse rules lagata hai.
Payroll chalaiye
Attendance se mahine ka payroll calculate kijiye, payslips review aur adjust kijiye, run approve kijiye, bank se pay kijiye aur paid mark kijiye.