FAQ and troubleshooting

Troubleshooting common messages

What Workclave's error messages mean and how to fix them, grouped by area.

Sign-up and sign-in

Message	What it means	What to do
Invalid email or password	The email or password is wrong.	Check both and try again. Contact support if you cannot remember your password.
Email and password are required	A field is empty.	Fill in both fields.
An account with this email already exists. Try logging in.	You already signed up.	Go to the sign-in page.
Password must be at least 8 characters	The password is too short.	Use 8 or more characters.
Please accept the Terms of Service and Privacy Policy	The checkbox is not ticked.	Tick it and try again.
Backend is unavailable. Start the API server and try again, or use the sandbox demo.	Workclave could not be reached.	Check your internet connection and try again in a few minutes.
rate_limited	Too many attempts in a short time.	Wait 15 minutes and try again.
account_inactive	The account was deleted or disabled.	Ask your workspace admin or contact support.

Message	What it means	What to do
This verification link is invalid or has expired.	The link is older than 24 hours or was already replaced.	Click Send a new link.
Could not send a new link. Sign in and try again.	You are not signed in.	Sign in, then open the verification page again.
Personal emails (Gmail, Yahoo etc.) cannot create workspaces.	A team workspace needs a work email.	Enter your work email address.
Verification token is invalid or expired. Request a new verification email.	The code was wrong, older than 20 minutes, or already tried.	Start again to get a new code.

Problem	Likely cause	What to do
An invited person ended up in their own workspace	They finished the setup steps before verifying, or used a personal email.	They must sign up with the invited work email and verify first. Contact support to move an account.
The admin does not see a join request	The request was sent before the email was verified.	Verify your email, then ask the admin to invite you.
Approving a join request does nothing	The person already created or joined another workspace.	Ask them to contact support.

Message	What it means	What to do
You already have a session running. Stop it first.	Only one session can run.	Stop the running session, then start a new one.
That session was already stopped.	The session ended in another tab or device.	Refresh the page.
Couldn't start the session. Try again.	Something went wrong.	Refresh and try again.
Tell (name) what to fix, in at least 10 characters.	The send-back note is too short.	Write a longer note.
Rejection note must be at least 10 characters	The rejection note on the Sessions page is too short.	Write a longer note.
Approvals are available for team managers and workspace admins.	Members cannot approve.	Ask your manager or admin.

Message	What it means	What to do
No leave types have been configured for your workspace.	There are no leave types.	An admin adds them in Settings → Leave Types.
Leave balance not configured yet	No leave type has a balance card.	An admin adds leave types with names such as Casual Leave or Sick Leave.
End date must be on or after start date.	The dates are in the wrong order.	Fix the dates.
Failed to submit leave request. Please try again.	Something went wrong.	Try again in a moment.

Message	What it means	What to do
Move or delete its projects first; they hold the billable history.	The team still owns projects.	Move or delete those projects, then delete the team.
You do not have permission to manage this team.	Only admins can rename or delete teams.	Ask a workspace admin.
Finish workspace onboarding before creating teams.	Setup is not finished.	Complete the setup steps.
Could not save profile changes right now.	You changed a field only admins can change, or something went wrong.	Undo that change, or ask an admin.
You are the only workspace admin. Add another admin before changing your role.	A workspace needs an admin.	Keep your role.
You are the only workspace admin. Transfer ownership or close the workspace before deleting your account.	A workspace needs an admin.	Close the workspace first, or contact support.

Message	What it means	What to do
Couldn't calculate payroll. Try again.	Often nobody has a salary that starts on or before the 1st of the month.	Check each person's salary and Effective from date.
This month is already paid.	A paid run cannot be recalculated.	Use the next month.
That didn't work. Try again.	On approval, this often means you calculated the run yourself and another admin exists.	Ask another admin to approve.
Email isn't set up for this workspace yet.	Email sending is not configured.	Download the payslip PDFs and share them, or contact support.
Invalid IFSC format	The IFSC does not match 4 letters, 0, then 6 digits.	Check the IFSC on a cheque or bank statement.
Your salary is not set up yet. Ask HR to assign a salary structure first.	No salary exists for you.	Ask your admin.
You already have a request awaiting a decision.	One advance request at a time.	Wait for the decision.
This payslip is not published yet.	The payroll run is not approved.	Wait for your admin to approve payroll.

Note the exact message, the page and the time it happened. Then contact support.

Short answers to the questions people ask most about Workclave.

Passwords, email verification, signing out, and the security protections built into Workclave.

What to do when a session is wrong, how to view its details, and the rules Workclave applies to session times.

Calculate a month's payroll from attendance, review and adjust payslips, approve the run, pay through your bank and mark it paid.